What is the opportunity?
RBC Global Asset Management (RBC GAM) is currently in search of an exceptional professional to join our team as a generative AI Enablement Analyst. This unique role will sit at the intersection of artificial intelligence and user support, focusing on driving adoption of our in-house Generative AI solution across various departments within RBC GAM. In this role you will have the opportunity to gain invaluable cross-departmental exposure while helping to shape the future of AI implementation in our asset management business. This role is at the heart of RBC GAM’s AI transformation. Working collaboratively with a global team of AI Adoption Support Analysts, you will build organizational capability, foster AI fluency, and unlock the full potential of Gen AI across the firm.
What will you do?
User Support & Enablement
Provide first-line technical and operational support to end-users to help accelerate the adoption of internal Gen AI tools
Develop and deliver user training sessions, workshops, and documentation tailored to different user personas and skill levels
Support users in understanding how to structure prompts effectively and troubleshoot common AI-related issues
Best Practices & Optimization
Develop and document best-practice guidelines by analyzing user adoption patterns, and synthesizing feedback from cross-functional stakeholders
Monitor and measure adoption metrics (usage rates, user engagement, satisfaction scores) to identify friction points and optimization opportunities
Make recommendations to enhance user experience and Gen AI tool effectiveness based on qualitative (and where applicable quantitative) data-driven analysis
Identify opportunities to develop custom AI agents or automation solutions that address specific departmental workflows and pain points
Use Case Development & Documentation
Document and share use case findings across departments and regions to drive awareness and alignment
Support strategic planning by providing insights from enablement activities to inform technology roadmap decisions
Research & Strategic Input:
Monitor industry developments in Gen AI adoption within asset management; stay current on emerging tools, applications, and best practices
Contribute to the evolution of our Gen AI strategy based on market trends, user feedback, and internal performance data
What do you need to succeed?
Must-have
Bachelor’s degree required preferably in Finance, Economics, Engineering or Computer Science or a similar discipline
Excellent interpersonal communication, organizational, and presentation skills with ability to work effectively across functions and organizational levels
Proficiency with Generative AI tools (e.g., ChatGPT, Claude, Copilot, or similar platforms)
Demonstrated coding proficiency in Python or other AI-relevant languages (e.g., JavaScript, Java); ability to write, and debug code in support of AI solutions
Advanced prompt engineering skills with proven ability to craft effective prompts, optimize outputs, and troubleshoot AI model responses
Experience successfully creating and deploying AI agents or AI-powered solutions in academic or professional contexts
Ability to explain complex technical and AI concepts to non-technical audiences
Strong quantitative and analytical skills; comfortable working with data, interpreting metrics, and drawing evidence-based conclusions
Problem-solving mindset with strong attention to detail and ability to manage ambiguity in a rapidly evolving domain
Strong time management and organizational skills with demonstrated ability to handle multiple projects and priorities in a fast-paced, ever-changing work environment
Ability and willingness to travel as needed to support training and engagement initiatives
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.
Leaders who support your development through coaching and managing opportunities.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Opportunities to do challenging work.
Opportunities to build close relationships with clients.
The expected salary range for this particular position is $60,500-$104,500, depending on your experience, skills, and registration status, market conditions and business needs.
You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.
RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
Drives RBC’s high-performance culture
Enables collective achievement of our strategic goals
Generates sustainable shareholder returns and above market shareholder valu